From time to time, our users are unable to see the Live Web cam images on their computers / moble devises. There are several things that might be causing this.
Photo Version Web Cam's
When a user first arrives on a live Web cam page, they will be prompted to either install an ActiveX Component that will enable the photo version web cams & PTZ cams. If the user denies the installation, then that user will not be able to view the images.
Photo version & PTZ web cams install the Axis ActiveX Component, please download and install the following Axis Communications File: AxisCameraServerControl
Streaming web cam's use Auto Devise Switching Technologyy, the system will deliver the proper web cam feed based on the users Device / Browser they are using. Mobile support for iPhone's, iPod Touch, iPad's and Android devises.
On your PC computer you will need Flash Player installed. Install Flash Player.
Our Web Cam's depends on quite a few "links" beyond our control, such as the Florida Keys Power Grid, our internet connections (AT+T), (Comcast) and the dozens of links and hops between us and you. If there's a hiccup at any one of these links, the Web Cam's may not work.
The Web cam images may not work can be caused by the security level set in the users browser. To verify that your security settings will allow the streaming Web cam images, please follow these steps (when using Microsoft Internet Explorer):
If you have completed these steps and are still unable to see the Live Web Cam images, please complete the following form to report your specific troubles.If you have completed these steps and are still unable to see the Live Web Cam images, please complete the following form to report your specific troubles.