Troubleshooting the Web Cam Images

From time to time, our users are unable to see the Live Web cam images on their computers / moble devises. There are several things that might be causing this.

  1. Photo Version Web Cam's

    When a user first arrives on a live Web cam page, they will be prompted to either install an ActiveX Component that will enable the photo version web cams & PTZ cams. If the user denies the installation, then that user will not be able to view the images.

    Photo version & PTZ web cams install the Axis ActiveX Component, please download and install the following Axis Communications File: AxisCameraServerControl

  2. Streaming Web Cam's

    Streaming web cam's use Auto Devise Switching Technologyy, the system will deliver the proper web cam feed based on the users Device / Browser they are using. Mobile support for iPhone's, iPod Touch, iPad's and Android devises.

    On your PC computer you will need Flash Player installed. Install Flash Player.

  3. Our Web Cam's depends on quite a few "links" beyond our control, such as the Florida Keys Power Grid, our internet connections (AT+T), (Comcast) and the dozens of links and hops between us and you. If there's a hiccup at any one of these links, the Web Cam's may not work.

  4. The Web cam images may not work can be caused by the security level set in the users browser. To verify that your security settings will allow the streaming Web cam images, please follow these steps (when using Microsoft Internet Explorer):

    1. In IE, click the Tools menu, then select Internet Options
    2. Click the Security tab.
    3. Make sure that the security level is set to Medium or Low and click OK
  5. Another reason why the Web cam images may not work, is that we do change the web cam pages from time to time. In order for you to get the most current pages, you need to set your browser to not cache any web pages, and also you need to delete your temporary internet files from time to time.

If you have completed these steps and are still unable to see the Live Web Cam images, please complete the following form to report your specific troubles.

If you have completed these steps and are still unable to see the Live Web Cam images, please complete the following form to report your specific troubles.

What device are you using to watch the stream? (example: PC, Laptop, iPhone, Android)
What model of device? ( Dell Latitude, iPhone 5S, Samsung Galaxy S5)
Is the internet connection Wired, Wifi, or Cellular?
Who is the internet provider and level of service? (example: Comcast Cable, BellSouth DSL, AT&T cellular)
What was the issue?
Can video be watched on youtube.com without playback issues?
What is the URL you used to see the webcam?
Can we contact you directly to help improve your results? If so, what is your name, phone and/ or e-mail address?
 
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